Frequently Asked Questions

Enzyme Skincare is the online store operated by Yundasi Technology (Sichuan) Co., Ltd. We offer Enzyme Skincare professional skincare products, including enzyme treatments, peptide freeze-dried powder sets, facial masks and firming sprays — all designed around professional beauty concepts and convenient home skincare routines.

Our products are designed for adults interested in professional-quality skincare at home. Our range includes formulations suitable for various skin types, including sensitive, dry, combination and aging-prone skin. Each product page includes detailed ingredient information and usage guidance to help you choose the right product for your needs.

Our Enzyme Skincare products are manufactured in facilities that follow quality manufacturing standards. For specific manufacturing inquiries, please contact our customer service team.

We are committed to ethical skincare practices. Our products are not tested on animals. We believe in responsible beauty that respects both your skin and the environment.

Many of our products are formulated with plant-based and synthetic ingredients. For specific vegan status of a particular product, please refer to the ingredient list on the product page or contact our customer service team.

Cleanse your face thoroughly.

Mix the enzyme lotion with the enzyme powder until well blended.

Apply the mixture evenly using the silicone brush.

Leave on for 10–20 minutes.

Rinse thoroughly with lukewarm water.

Follow with a hydrating recovery mask for optimal results.

Open one freeze-dried powder vial and one activating solution vial.

Pour the activating solution into the freeze-dried powder vial.

Shake gently until the powder is fully dissolved.

Apply the freshly mixed solution evenly to clean skin.

Gently pat until fully absorbed.

Continue with moisturizer or a hydrating recovery mask if desired.

Usage frequency depends on the specific product. Enzyme treatments are typically used once a week during the initial care period, then reduced to once every two weeks for maintenance. We recommend following the frequency shown on the product packaging or professional skincare guidance.

Many of our products are formulated to be gentle and suitable for sensitive-looking skin. However, we always recommend performing a patch test before first use, especially if you have known sensitivities. If irritation occurs, discontinue use and consult a dermatologist.

If you are pregnant or nursing, we recommend consulting with your healthcare provider before introducing new skincare products. While our formulations use carefully selected ingredients, individual circumstances vary.

We recommend avoiding the concurrent use of enzyme treatments with strong active ingredients like retinol or exfoliating acids on the same day to prevent over-exfoliation. Allow at least 24–48 hours between treatments.

Yes, our products can generally be combined with Vitamin C in your skincare routine. For best results, apply Vitamin C in the morning and use enzyme treatments in the evening on separate days.

Full ingredient lists are available on each product page. We believe in transparency and provide detailed ingredient information for every product we sell.

Our products are formulated to be gentle. For specific information about fragrance or other additives, please refer to the ingredient list on the individual product page.

Browse our product catalog, add items to your cart, and proceed to checkout. Enter your email, shipping information, and complete payment. You will receive an order confirmation email once your order is successfully placed.

If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to accommodate changes. Once an order has been dispatched, modifications are no longer possible.

Orders may be cancelled before they are dispatched. Please contact us immediately if you wish to cancel. Once dispatched, the standard return procedure applies.

You can check your order status by using the link provided in your order confirmation email. If you have questions about your order status, please contact our customer service team.

We accept secure payment methods available at checkout. Payment is processed through authorised third-party payment service providers using industry-standard security controls.

Yes, absolutely. All payment transactions on our website are processed using SSL/TLS encryption. We do not directly store full credit card or debit card numbers on our servers. Your payment data is handled securely by our authorised payment partners.

We currently accept XTransfer (Bank Transfer) as our payment method. Please check the checkout page for currently available options.

We process payments through XTransfer (Bank Transfer). Please check the checkout page for currently available payment methods.

We currently process payments through XTransfer (Bank Transfer). Please check the checkout page for currently available options.

We do not currently offer payment plans or installment options. Full payment is required at the time of ordering.

Yes. We offer FREE Worldwide Shipping on orders over USD $199. Orders below USD $199 are charged a flat shipping fee of USD $20.

Shipping is a flat USD $20 worldwide unless your order qualifies for free shipping. Orders of USD $199 or more qualify for FREE Worldwide Standard Shipping.

We currently ship to selected destinations across North America, South America, Europe, East Asia, Southeast Asia, the Middle East, and Oceania. Shipping availability is confirmed during checkout. We currently do not ship to Africa or destinations not listed during checkout.

Orders are processed and dispatched within 1–3 business days after payment confirmation. Processing time may be longer during promotional periods or public holidays.

Once dispatched, international orders typically arrive within 14–30 business days, depending on the destination country, carrier route and customs processing.

Approximately 15–33 business days, depending on destination, customs clearance, carrier operations, weather, holidays and other circumstances beyond our control.

Once your order is dispatched, we will provide a tracking number via email where available. Please allow up to 48 hours for tracking information to update after dispatch.

Yes, we will send tracking information to the email address you provided when placing your order, once tracking becomes available.

International orders may be subject to customs duties, import taxes, VAT and brokerage fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

If your package is lost, please contact our customer service team with your order number. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.

Yes, you may request a return within 3 working days of receiving your order. Items must be unopened, unused and in their original packaging.

Please contact us within 1 working day of delivery with your order number and photos of the damage. We will review and arrange a replacement or refund.

For hygiene and safety reasons, opened or used skincare products are not eligible for return unless they are defective, damaged or incorrect as delivered.

Refunds are processed within 3 working days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Return shipping costs are your responsibility for change-of-mind returns. For defective or incorrect items, we will cover reasonable return shipping costs.

If you received an incorrect item, please contact us immediately with your order number and photos. We will arrange a replacement or full refund including shipping costs.

By email: support@enzymeskincare.com

By phone: +86 13980551004

By WhatsApp: available on our Contact page

By contact form: visit our Contact page and submit a message.

We respond within 24 hours on business days. Our business hours are Monday to Friday, 10:00–20:00, China Standard Time (UTC+8).

Our customer service team is available Monday to Friday, 10:00–20:00, China Standard Time (UTC+8).

We operate exclusively online at enzymeskincare.com. We do not have a physical retail store.

No, you can check out as a guest without creating an account. You will still receive an order confirmation email and tracking information.

Creating an account allows you to view your order history, track orders and save your information for faster checkout in the future.

Please contact our customer service team for assistance with password-related issues.

Yes. We implement appropriate technical and organisational security measures to protect your personal information. Our website uses SSL/TLS encryption for all data transmitted during checkout.

We follow industry-standard security practices including encryption, secure payment processing through authorised partners and restricted data access. Please see our Privacy Policy for detailed information.

We only share your information with trusted third-party service providers who assist us in operating our website, processing payments and fulfilling orders. These providers are contractually obligated to protect your information.

Our Privacy Policy is available at /privacy-policy. It explains how we collect, use and protect your personal information.

Our Terms and Conditions are available at /terms-and-conditions. They govern your use of our website and purchase of products.

Our Shipping Policy is available at /shipping-policy. It includes processing times, shipping estimates and customs information.

Our Refund and Return Policy is available at /refund-policy. It covers return eligibility, damaged items and refund processing.

Our Cookie Policy is available at /cookie-policy. It explains how we use cookies and similar technologies.

For legal or privacy-related inquiries, please email legal@enzymeskincare.com.